Terms & Conditions – Crystal Sky Travels Ltd

Last Updated: August 28, 2025

Welcome to Crystal Sky Travel. Please read these terms and conditions carefully before using our services.

1. Introduction

• Crystal Sky Travels Ltd (company no. 16513173), trading as “Crystal Sky Travels”, is registered in the United Kingdom.
• Our registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
• These Terms and Conditions apply to all bookings made with us, whether we act as agent or as principal. By making a booking, you accept these Terms on behalf of all passengers in the booking.

2. Definitions

• Package: A combination of at least two different travel services (e.g. flight + accommodation) booked together under the Package Travel and Linked Travel Arrangements Regulations 2018.
• Other Travel Arrangements: A single travel service (e.g. flight only, hotel only) which does not constitute a package.
• Agent: When we sell services on behalf of another supplier.
• Principal: When we sell services directly in our own capacity.

3. Our Role

• When we act as agent, your contract is with the supplier (airline, hotel, cruise line, etc.) and their terms apply.
• When we act as principal, your contract is with Crystal Sky Travels Ltd, and these Terms apply.
• We will confirm in writing which role we are acting in.

4. Financial Protection

• As a member of The Travel Trust Association (TTA), all client funds are held securely in trust until suppliers are paid.
• Where we sell flight-inclusive packages as principal, these are protected by our forthcoming T-ATOL licence. An ATOL certificate will be issued where relevant.
• Not all travel arrangements are ATOL-protected; we will confirm protection details at booking.

5. Booking & Payments

• A booking is confirmed once we issue a confirmation invoice.
• Payment terms will be stated on your invoice; failure to pay may result in cancellation.
• Admin Fee: £100 per booking for any major change, reissue, or refund request (in addition to supplier fees).

6. Pricing & Changes

• Prices are subject to change until confirmed.
• Supplier surcharges (fuel, currency, taxes) may apply where permitted.
• If we are acting as principal, we reserve the right to make minor pricing adjustments.

7. Cancellations

• By you: Cancellation charges apply as per supplier rules (agent bookings) or our scale (principal bookings). Deposits are non-refundable.
• By us: or suppliers: You are entitled to a full refund or alternative arrangements.

8. Alterations

• By you: Changes are subject to availability and fees. Supplier charges + our £100 admin fee apply.
• By us: If significant changes occur (e.g. flight time, downgrade, closure), we will offer alternatives or refund.

9. Travel Documents

• It is your responsibility to ensure passports, visas, vaccinations, and entry requirements are met.
• We accept no liability for denied boarding or entry due to missing documentation.

10. Website & Accounts

• Information on our website is provided in good faith but may contain errors; we are not liable for inaccuracies.
• Our website may contain links to third-party sites; we accept no responsibility for their content or services.
• If we provide user accounts for bookings, you are responsible for maintaining the confidentiality of your login and any activity under your account.

11. Liability

• As agent: Our liability is limited to arranging your booking correctly with suppliers.
• As principal: We are responsible for providing travel arrangements with reasonable skill and care.
• We are not liable for events beyond our control (force majeure: strikes, pandemics, weather, etc.).

12. Complaints

• Raise issues immediately with the service provider.
• If unresolved, contact us in writing within 28 days of your return.
• Disputes may be referred to the TTA arbitration scheme.

13. Governing Law

These Terms are governed by English law and subject to the jurisdiction of the English courts.